Privacy Policy

Last updated: December 2024

Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us through our website forms
• Call or email us
• Schedule an appointment
• Enroll in Medicare plans through our services
• Participate in Medicare consultations

Types of Information

The types of information we may collect include:

• Name and contact information (phone, email, address)
• Medicare-related information you choose to share
• Health information relevant to plan selection (with your consent)
• Communication preferences
• Website usage data (anonymized)
• Call recordings (for quality and training purposes)

How We Use Your Information

We use the information we collect to:

• Provide Medicare consultation and enrollment services
• Respond to your inquiries and requests
• Schedule and conduct appointments
• Help you compare and select appropriate Medicare plans
• Assist with plan enrollment and ongoing support
• Improve our website and services
• Comply with legal and regulatory requirements
• Maintain records as required by insurance regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With insurance carriers for plan enrollment (with your consent)
• With Medicare and CMS as required for enrollment
• With service providers who assist us (under strict confidentiality agreements)
• When required by law or to protect our rights
• With regulatory authorities as required by insurance regulations

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We maintain physical, electronic, and procedural safeguards to protect your information in accordance with applicable insurance regulations and privacy laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through our cookie banner.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (always enabled)
• Functional Cookies: Enable enhanced features like chatbot and forms
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Used for targeted advertising (currently not used)

Cookie Management:

You can manage your cookie preferences at any time by clicking the "Manage Preferences" button in our cookie banner, or by clearing your browser cookies. Note that disabling certain cookies may affect website functionality.

Third-Party Services

Our website may use third-party services for:

• Website hosting (Netlify)
• Analytics (Google Analytics with consent, Plausible)
• Appointment scheduling (Setmore)
• Form processing (Netlify Forms)
• AI Chatbot (Groq API with data minimization)

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of communications
• Withdraw consent for data processing

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Medicare-Specific Information

As a licensed insurance broker, we are required to maintain certain records and may be subject to additional privacy requirements under state and federal insurance regulations.

• We may be required to share information with Medicare, CMS, or state insurance departments
• Call recordings are maintained for quality assurance and regulatory compliance
• We follow all applicable HIPAA guidelines when handling health information
• Your information may be subject to audit by regulatory authorities

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.